Refunds & Cancellation

Shared Piano Lessons

Refunds/Cancellations

For Short Term Students:
(Applies to students who pay for individual classes or purchase class packages)

  • Every student reserves the right to terminate their class packages. However, refunds of any amount are NOT available if a student has already used up 4 out of an 8 class package and 2 out of a 4 class package. Students that need to terminate their class package MUST send a written notice by email prior to taking class 4 in an 8 class package and class 2 in a 4 class package.
  • Students who can’t make it to their scheduled time must give two hours prior notice. Students will be charged the full lesson fee if cancellation notices are given past the two hour mark.
  • No show students will also be charged the full lesson fee.

For Long Term Students:
Applies to Private/Shared Monthly Recurring Students

  • All monthly recurring fees will be charged on the 1st of the month. Students can cancel their monthly recurring payment with one month's advance notice by sending an email request. There will be no refunds on the registration fee for monthly recurring students who wish to discontinue classes.
  • There are no make up lessons or refunds for any missed classes.
  • Students are free to discontinue lessons at any time, for any reason. However, as an encouragement to honor music lessons as a long-term commitment, we do not refund any fees paid in advance.

Teacher Absences

  • Our teachers are working entertainers and our schedules may change due to bookings that come up. We have auditions that come up last minute and sometimes we have to be out of town for certain jobs.
  • We will do our best to give our students ample time (at the very least, 2 hours prior to the scheduled class time) if we have to cancel. Most of the time, we will know in advance if we have an audition or a booking so we’re more likely able to give 24-48 hours notice. If we cancel, we will reschedule you for the next soonest available time that fits both our schedules. And at times, we may be able to find a substitute teacher for you if there is an availability.
  • Communication is key! Communicate things clearly as soon and as possible to avoid any confusion.